1. Who We Are

GM Electrical Services (“we”, “us”, “our”) is a renewable energy and electrical installation company based at 201 Liverpool Road, Penwortham, Preston, PR1 0QD. We are committed to protecting your personal data and your privacy.

For any privacy-related queries, contact us at: sales@gmelectrical-services.co.uk or call 07958 734613.

2. Information We Collect

We may collect the following personal information:

Contact details: Name, email address, phone number, and postal address or postcode when you submit a quote request or contact form.
Project details: Information about your property, energy usage, and service requirements that you provide to us.
Usage data: Information about how you use our website, including pages visited, time spent, and referral sources. This is collected via cookies and analytics tools.
Device data: IP address, browser type, operating system, and device type for analytics and security purposes.

3. How We Use Your Information

We use your personal data to:

Respond to your enquiries and provide quotes for our services.
Carry out and manage installation projects you have contracted us for.
Send you relevant information about your project, including updates and aftercare details.
Improve our website, services, and customer experience.
Comply with legal obligations, including MCS certification and building regulation requirements.

We will never sell your personal data to third parties. We do not send unsolicited marketing emails unless you have explicitly opted in.

4. Legal Basis for Processing

We process your data on the following legal bases under UK GDPR:

Consent: When you submit a contact or quote form, you consent to us processing your data for the purpose of your enquiry.
Contractual necessity: To fulfil a contract for installation services.
Legitimate interest: To improve our services and website experience.
Legal obligation: To comply with regulatory requirements (e.g., MCS certification records, electrical safety certificates).

5. Cookies and Analytics

Our website uses the following third-party services:

Google Analytics — to understand how visitors use our site. This collects anonymised usage data. See Google's Privacy Policy.
Google Ads — to measure the effectiveness of our advertising and show relevant ads. This may use cookies for conversion tracking.
Cognito Forms — to process contact and quote form submissions. See Cognito Forms Privacy Policy.

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

6. Data Sharing

We may share your data with:

DNO (Distribution Network Operator): When applying for grid connections as part of solar or battery installations (required by regulation).
MCS: Installation records are registered with the Microgeneration Certification Scheme as required.
Service providers: Such as our email provider (Resend) for sending project-related communications.

All third parties are required to handle your data securely and in accordance with UK data protection law.

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described above:

Enquiries: Up to 2 years from your last contact, unless you request earlier deletion.
Installation records: For a minimum of 6 years, as required for warranty, certification, and legal compliance.
Analytics data: Anonymised and retained according to Google's data retention settings.

8. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you.
Rectify any inaccurate or incomplete data.
Erase your data (subject to legal retention requirements).
Restrict or object to processing of your data.
Data portability — receive your data in a structured format.
Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us at sales@gmelectrical-services.co.uk. We will respond within 30 days.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including encrypted data transmission (HTTPS), secure cloud storage (Firebase), and access controls limiting data to authorised personnel only.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

11. Complaints

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO): ico.org.uk/make-a-complaint.